You can canel orders only before they have been produced. Please call us
immediatly if you wish to cancel an order.
Inspect your order immediately upon receipt. Shortages or errors must be
reported via email within 3
business days of shipment receipt.
Understandably, personalized and custom ordered items may not be
returned for a refund unless there were errors on our part, or in shipping.
If you have any questions regarding your sign or design please leave a comment
in the shopping cart COMMENT area.
As with all of our products the size shown is the overall size. This includes multiple lines, graphics, and hanging letters such as p,j, and q. The size is not based on the capital letter height. To measure correctly you must measure the height by positioning your tape measure vertically measuring from the complete top to the complete bottom of your graphic. The width is measured in a similar manner.
We do our best to produce our products with industry standard colors and
printing practices. Please do not base your color selection on the display
of your screen rather choose based on the caption shown. Due to the
calibration of computer monitors there may be vast differences between what you
the customer sees and what we see. If your color is critical please leave
us a comment before ordering that you need a specific color. We have
capabilities to produce your banner with PANTONE color matches. If you
need this feature please contact us for more information.
We will not replace products based on color variation.
We have made it very clear to the customer that they must review and approve all
proofs before ordering. As such we cannot refund orders that have been
produced that include mistakes visible on the proof.
We reserve the right to deny production of custom products for any reason. We will not produce logos transmitted to us that are copy written unless the customer has explicit permission to do so. We will not produce any custom product that includes adult content in general including nudity, x rated content, and language. Orders that are cancelled due to violations of content will be refunded in full.
Products are sent to the customer by SignsToYou.
It is our best intention to ship your order within 2-3 business days of receipt
(Monday - Friday). We provide guidance via our website and on the phone regarding delivery dates, however we are not responsible for firm delivery dates that may have been missed for any reason.
We ship to the shipping address that you provide at checkout - please make sure
that it is entered correctly!
Tracking numbers will be provided in an email link after orders are placed, your
tracking number will appear as soon as your order has shipped.
For UPS tracking please visit
We are not responsible for shipping delays after your item has left our
facility. It is your responsiblity to choose a shipping method appropriate
to get your item to you on time. Please call us for suggestions on
shipping methods if you have questions
We collect the following information:
- Information generated by browsing the web site, such as which pages are visited,
the order in which the pages are visited by each site user, and how long the
user stays on each page.
- Information generated from explicit interactions with the web site, such as
queries to our search engine, or logs of registered members' account activity.
- Information that allows an individual to be contacted, such as a telephone
number or e-mail address, when provided by that individual.
- The words contained in the body of a communication. For example, the text of an
- Information about the computer system that the individual is using to access the
Internet, such as the IP number, domain name, browser type, or operating system.
Credit Card information
- When you enter you credit card information you are redirected a 128 bit
encrypted secure portion of our website.
- Credit card information is NOT stored on our servers.
- Once a purchase has been submitted our 3rd party merchant verfies the number and
charges your card for the shown amount.
This data will be used for the following purposes:
- Information may be used by the Web site to complete the activity for which it
was provided, whether the activity is a one-time event, such as returning the
results from a search, or forwarding an e-mail message; or a recurring event,
such as providing a subscription service or allowing access to saved searches or
- Information may be used for the technical support of the Web site and its
computer system. For example, to allow site administrators and developers to
continually improve the web site's performance and functionality, to secure and
maintain the site, or to verify the Web site activity.
- Information may be used for research, analysis, and reporting. For example, data
about the types of vehicle searches users have conducted.
- Information may be used to contact an individual, for the completion of a
transaction initiated by that individual on the Web site.
BoatLetteringToYou.com does not solicit any of your information